Privacy Policy

1. Introduction

Orah Consultancy Services LLC ("Orah Consultancy," "OCS," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.orahconsultancy.com (the "Site"), engage our services, or otherwise interact with us.

By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Contact details — full name, email address, mobile phone number, and location.
• Professional information — resume, work history, skills, certifications, education, salary expectations, work authorization status, and other career-related data.
• Service inquiries — messages submitted through our contact forms, demo requests, and details about your career goals or business needs.
• Healthcare RCM data — for medical and dental billing clients, we handle protected health information (PHI) under signed Business Associate Agreements (BAAs) in accordance with HIPAA.

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information such as IP address, browser type, device identifiers, referring URL, pages visited, and time spent on each page.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide IT career coaching, job placement, and healthcare RCM services you have requested.
• To respond to your inquiries, schedule discovery calls, and deliver custom service plans.
• To coordinate interviews, send application status updates, and manage candidate communications.
• To send SMS messages strictly to recipients who have provided express opt-in consent (see Section 4).
• To improve our website, services, and customer experience.
• To comply with legal obligations and enforce our agreements.

4. SMS & Mobile Information

If you opt in to receive SMS messages from Orah Consultancy Services, the following applies:

4.1 What We Collect for SMS

• Your mobile phone number.
• Your opt-in consent (timestamped record).
• Message content you send to us in reply.

4.2 How We Use SMS Data

We use your mobile number solely to send the types of messages described at the time you opted in — primarily interview coordination, application status updates, coaching session reminders, and direct communications related to your engagement with us. Message frequency varies. Message and data rates may apply.

4.3 Opt-Out

You can opt out of SMS communications at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation message and no further SMS will be sent. For assistance, reply HELP or contact us at info@orahconsultancy.com.

For full SMS program terms, see our SMS Terms & Conditions.

5. Sharing of Information

We may share your information in the following limited circumstances:

• With your consent — for example, sharing your resume with prospective employer clients when you have authorized us to do so as part of our job placement service.
• Service providers — vetted vendors that help us operate our business (e.g., communications platforms, scheduling tools, hosting providers), bound by confidentiality obligations.
• Legal compliance — when required by law, subpoena, court order, or to protect the rights, safety, or property of Orah Consultancy, our clients, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

We do not sell your personal information. We do not share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing purposes.

6. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to remember your preferences, analyze traffic, and improve user experience. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain Site functionality.

7. Data Retention

We retain personal information only as long as needed to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Candidate records are typically retained for up to 36 months after the last engagement, unless a longer period is required by law or you request earlier deletion.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request deletion of your information, subject to legal exceptions.
• Opt-out — withdraw consent for SMS communications or marketing emails at any time.
• Portability — request a copy of your data in a portable format.

To exercise any of these rights, contact us at info@orahconsultancy.com. We will respond within 30 days.

Residents of California, Virginia, Colorado, and other US states with applicable privacy laws have additional rights under those laws and may also designate an authorized agent to act on their behalf.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. For our healthcare RCM services, we maintain HIPAA-compliant safeguards as required under signed BAAs. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

11. Third-Party Links

Our Site may contain links to third-party websites (such as LinkedIn, Indeed, and Dice). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated through prominent notice on our Site or by email where appropriate.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: